Terms of service
Effective Date:10 December 2025
Last Updated: 10 December 2025
Welcome to Fresh On Wellness (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, services, mobile applications, content, and related features (collectively, the Services). By accessing or using our Services, you agree to follow and be bound by these Terms.
Please read them carefully. If you do not agree with these Terms, you should not use the Services.
1. Acceptance of Terms
By using Fresh On Wellness Services, you agree to:
Comply with all applicable laws and regulations;
Be responsible for all activity under your account;
Accept these Terms, including our Privacy Policy.
If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization.
2. Changes to Terms
We may modify, update, or replace these Terms at any time. The revised Terms take effect when posted on the Services. Your continued use after changes means you agree to the new Terms.
We encourage you to review the Terms periodically.
3. Your Account
To access certain features, you may be required to create an account.
You must provide accurate, current, and complete information.
You are responsible for safeguarding your password and account.
You are solely responsible for all activities under your account.
We reserve the right to suspend or terminate accounts for violation of these Terms or unlawful conduct.
4. Use of the Services
You agree to use the Services only for lawful purposes and in compliance with all applicable laws.
You shall not:
Post or transmit harmful, defamatory, abusive, fraudulent, or infringing content,
Interfere with the operation of the Services,
Attempt to access others’ accounts, or
Engage in conduct that restricts or inhibits anyone else’s use of the Services.
5. Product & Service Information
Fresh On Wellness strives to be accurate in product descriptions, labelling, pricing, and availability. However, we do not guarantee accuracy on all information. Prices and availability are subject to change without notice.
6. Orders & Payments
If you purchase products through our Services:
You agree to pay all fees and charges at the prices in effect for the products you order.
We may use third-party payment processors — your information will be subject to separate terms from those providers.
All payments and refunds are subject to our Refund & Returns Policy.
7. Intellectual Property
All content, logos, trademarks, designs, images, and intellectual property on the Fresh On Wellness Services are owned or licensed by us.
You may NOT:
Copy, reproduce, modify, distribute, or create derivative works without written permission.
All rights not expressly granted are reserved.
8. Privacy
Your privacy is important to us. Please review our Privacy Policy, which explains how your personal information is collected and used.
By using the Services, you consent to our collection and use of information as outlined in the Privacy Policy.
9. Third-Party Links
The Services may contain links to third-party websites, products, or services that are not owned or controlled by Fresh On Wellness. We are not responsible for their content, practices, or policies.
Your interactions with such third parties are between you and them.
10. Disclaimers
To the fullest extent permitted by law:
The Services are provided “as is” and “as available”.
We make no warranties regarding performance, uptime, accuracy, or reliability.
We disclaim all warranties — express or implied — including merchantability or fitness for a particular purpose.
11. Limitation of Liability
In no event shall Fresh On Wellness, its directors, employees, affiliates or partners be liable for:
Indirect, incidental, punitive, special, or consequential damages
Loss of profits or data
Claims arising from your use of the Services
Our total liability for all claims will not exceed the amount you paid us in the past 12 months.
12. Indemnification
You agree to defend and indemnify Fresh On Wellness from and against any claims, damages, liabilities, losses, or expenses arising from your use of the Services, violation of these Terms, or infringement of any rights.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of New Zealand.
Any dispute arising from these Terms shall be resolved:
First by good faith negotiation
Then through mediation or arbitration if needed
You agree that the courts in New Zealand shall have jurisdiction.
14. Severability
If any provision of these Terms is held invalid or unenforceable, the remainder continues in full force and effect.
15. Contact Us
If you have questions about these Terms, please contact:
Fresh On Wellness
Email: support@freshonwellness.co.nz